Here is a list of questions that we are frequently asked. If your question is not listed below, please contact us here.
How do I get tax-exempt status?
You can find out information about sales tax and how to get tax-exempt status
here.
How do I find my receipt/invoice?
First of all, we want to thank you for your purchase of Illustrated Ministry products and resources. Your receipt will be in your email inbox immediately after your purchase, and the email will come from Illustrated Ministry. The email will include your order confirmation number, a summary of your order and payment method, and a link to view your order on our store’s website. If you cannot locate the email for your invoice, please contact us
here.
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How do I find my digital files?
You can click on the “View your order” button in your emailed receipt, and that will allow you to view your order on our website. There you will see a blue button that says “Download now” and you will be able to access your digital files. You will also receive a separate email that will give you a direct link to your purchased digital products. If you don’t receive it, please check your junk/spam folder, and it will likely be there.
How do I share digital files with my congregation?
We have put together a sheet of "Best Practices" when determining the best way for your community to access the digital files you've purchased from Illustrated Ministry. There are quite a few ways to distribute the materials, but we would request that you
not post them on websites or using email services like Mailchimp or Constant Contact since these ways all get searched via Google. When that happens, our copyrighted material is then made available for free via a simple Google Search. You can find more details in the PDF
here.
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I found the product(s) I want, but can't figure out how to complete my order?
Thank you so much for your support of Illustrated Ministry! We are so happy that you like our products, and we definitely want you to be able to complete your order! Next to many of our items, there are drop-down options to select different variations of our products. For example, our Illustrated Worship Resources will ask you to select if you want ‘Children’s Bulletins Only’, ‘Children’s Moments Only’ or the Full Resource. Many of our resources are also priced by church size. You must select one of the church size options in the drop-down box. Once you have selected your product selection and church size, there is a button that says “Add to Cart.” Simply click on the button and it will take you to a page to view all the items you have selected to purchase. If you would like to purchase more items, please click the ‘Continue Shopping Button.’ If you have finished your selection, click the ‘Proceed to Checkout’ button. This will take you to the page where you can enter your personal information and discount code if you have one. Once all your information is entered, click on the red button ‘Continue to Payment Method.’ On the next screen, you will enter your credit card information. Once you have completed this information, click the ‘Complete Order’ button. Congratulations - you have completed your purchase! If you have any additional questions about purchasing our products, please contact us
here.
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Do you accept orders over the phone/by mail?
Unfortunately, we cannot accept orders by phone or mail. We are an online business, so all products must be purchased through our online store. We understand that not everyone likes to purchase products online, but this process enables us to serve our customers more efficiently and in a timely manner. Similarly, we don't accept cash, checks, and we can't bill your church. All purchases must be with a debit or credit card, although we accept Apple Pay on our store.
What is Shopify?
Shopify is the e-commerce platform that we use to power our online store. Shopify is the largest platform for small and medium-sized businesses, and currently powers over 300,000 merchants selling their products online.
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I see a charge from SP * MINISTRYILLUSTRTD on my bank statement. What is this?
When you look at your bank statement, you will see a charge from SP * MINISTRYILLUSTRTD for your purchase from Illustrated Ministry. Orders used to be listed as SP * ILLUSTRATEDMNSTRY, however we ran into issues because many church treasurers thought there was a charge from Sports Illustrated on the church credit card. We are hoping that SP * MINISTRYILLUSTRTD avoids that confusion.
Oh no! I disputed the charge from SP * MINISTRYILLUSTRTD! What do I do?
This is an easy fix! Simply contact your bank or credit card company and ask them to release the funds. If you have any questions, you can contact us
here.
When will I receive my order?
If you purchased one of our digital products, you will receive the link to download the file immediately after purchase. If you don’t receive it, please check your junk/spam folders, and it will likely be there. If you have purchased physical products from us, unless otherwise stated, they will ship with UPS within 24 hours of your order being placed. It usually takes two to three business days for standard delivery (a bit longer if you are in an extended delivery range). If you have concerns about your delivery, please contact us
here.
I have a question that isn’t listed here. Who can I contact?
If you have questions, please contact us
here.
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