Refunds & Returns
If you accidentally ordered more items than you intended or ordered the wrong item, please contact us at firstname.lastname@example.org and we will be in touch with you to discuss available options.
If we decide a refund makes the most sense, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (which depends on your banking institution).
Otherwise, since our products are digital and are automatically delivered to you upon the completion of your checkout process, we do not offer refunds on digital products licensed/purchased from Illustrated Ministry, LLC.
If you have purchased posters or other physical products from us, and then upon receiving them, wish to return them, please contact us at email@example.com to begin that process. Please note that return shipping will need to be paid by the customer who is returning the item.
Late or missing refunds
If you haven’t received a refund yet, first, wait a few days and then check your account again. Then contact your bank or credit card company, because it may take some processing time before your refund is officially posted to your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.